Refund policy

Return & Refund Policy

At Elare, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

  • You have 7 days from the date of delivery to request a return.

  • To be eligible for a return:

    • The item must be unused, unworn, and in its original condition

    • The item must be in its original packaging with all tags attached

    • Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Personal care or hygiene products (if applicable)

  • Customized or made-to-order items

Refunds

  • Once we receive and inspect your returned item, we will notify you of the status

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

Exchanges

  • We only replace items if they are defective, damaged, or incorrect

  • If you need an exchange, contact us with proof (photo/video)

Return Shipping

  • Customers are responsible for return shipping costs unless:

    • The item received was damaged

    • The wrong item was sent

  • Shipping charges are non-refundable

Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • We will arrange a replacement or refund at no extra cost

How to Request a Return

To start a return, please contact us at:
Elareluxurywear@gmail.com

Include:

  • Your order number

  • Reason for return

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider

  • If the issue persists, contact us

Contact Us

For any questions about returns and refunds, reach out to:
Elareluxurywear@gmail.com